Nu-Hope Labs

Just when you thought there was no hope, there's Nu-Hope!

Where is my order?

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Please keep in mind, we do not sell directly to the public. While we may ship directly to you, the order must be placed by a supplier (Pharmacy, DME, Hospital, VA, etc.).

Please contact your supplier for the latest order information. We are bound by HIPAA laws and are not able to look up order status based on your personal information.  Our customers (your Pharmacy, DME, Hospital, VA, etc.) have asked us to not provide any order information to anyone outside of their organization.

If you are unsure of your supplier, it is the company where you purchase your pouches and other medical equipment and supplies. You may find that information on your packing slip from us in the “Bill To” field.

How long will it take to receive my samples (US address)?

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Generally speaking, it will take 5-10 business days to receive your samples. We ship all samples via USPS from Pacoima, California, 91331. For East Coast locations, it could take 7 days to ship a product. For locations in the Southwest, shipping may take 1-3 days. All other locations, please allow for 5 days shipping. Our orders are processed the day they are received, however, if you are ordering a sample that needs to be manufactured, it could take 2-3 extra days to ship. Once your sample order has been entered, we’ll send you an email (if you’ve provided an email) with an estimated time of arrival for your samples. If you have questions about a specific sample order, please email promo@nu-hope.com or call us at 800.899.5017.

What is the difference between Flat Panel and Nu-Form belts?

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The Flat Panel belt is designed for pouch support, to aid in the prevention of hernias, to support small reducible hernias and general support around the ostomy. The Flat Panel belt has a non-stretch panel into which the ring or opening is sewn. This panel is what provides the support and it will not conform to irregular bulges.
The Nu-Form belt is designed for non-reducible hernias, larger hernias, to aid in pouch support and for hernias that are not directly behind the stoma. The belt is made of elastic and the ring is placed directly into the elastic (instead of into the panel on the Flat Panel). This offers more flexibility around the stoma area in case of irregular protrusions and hernias, round bellies that may not go flat.

What does “Post-op” mean in your pouches?

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Post-op refers to post-operation, and it means that one side of the pouch is clear which allows you to see your stoma as you apply the pouch to the skin. Most of our pouches are available as post-op or opaque. The opaque pouch has the comfort panel or vinyl on both sides so you do not see the stoma and output.