Nu-Hope Labs

How do I use Nu-Hope Adhesive?

NuHopeLabs — Thu, 15 Nov 2018 23:01:07 +0000

Check out our article on how to use Nu-Hope Adhesive here.

How do I measure for a Nu-Hope belt?

NuHopeLabs — Tue, 17 Jul 2018 19:02:02 +0000

You can reference our Belt Guide here or watch a video here!

In general, we need to know the circumference of your body around the line of the stoma. We need to know whether or not you have a hernia and if you do, where is the stoma located in relation to the hernia, and how tall is the hernia from top to bottom?

The Belt Guide has a worksheet on the back. Complete the worksheet and email that information back to us at info@nu-hope.com.

If I remove my belt from the box, may I still return it?

NuHopeLabs — Wed, 16 May 2018 20:00:18 +0000

Because our belts are medical devices, we are unable to take them back once they have been removed from the packaging.
For all returns, please contact your supplier.

Do you charge for samples?

NuHopeLabs — Wed, 16 May 2018 19:44:03 +0000

Samples from Nu-Hope are free and regular shipping via US Postal is paid for by Nu-Hope. If you are outside of the US, you will be responsible for shipping costs. Please note: we do not sample belts.

How long will it take to receive my order?

NuHopeLabs — Wed, 16 May 2018 19:39:08 +0000

**We are unable to provide estimated times of arrival for your order, please call your supplier.**
It depends. Most orders will ship within 5 business days from the time Nu-Hope receives the order from your supplier. We ship FedEx Ground, which can take up to 7 days depending upon your location. Nu-Hope is located in Los Angeles, California and all items are manufactured and shipped directly from our facility.

It may take several weeks for your supplier to obtain approval from your insurance company, however, so please contact your supplier and your insurance company to see if your desired products have been approved by your insurance company.

If an item is not in-stock, we’ll have to manufacture it for you. This can take 2-3 extra days.

If you need your order to be expedited, please call your supplier immediately.

Do you ship samples Internationally?

NuHopeLabs — Wed, 16 May 2018 19:28:43 +0000

We do ship samples all over the World, however, you will be responsible for the shipping costs. The samples are no charge.

Does Nu-Hope offer a 2-piece pouching system?

NuHopeLabs — Wed, 16 May 2018 18:05:17 +0000

Nu-Hope only offers a 1-piece pouch at this time.

Will my insurance cover Nu-Hope products?

NuHopeLabs — Wed, 16 May 2018 18:04:09 +0000

Please call your insurance company to find out if your product is covered by insurance. Nu-Hope does not deal directly with insurance companies. You can find Medicare coverage codes in our Product Guide.

I need to cancel or change my order, who do I call?

NuHopeLabs — Wed, 16 May 2018 18:04:06 +0000

If you need to cancel an item or change your order, please call your Pharmacy, DME or other medical supplier. We are not able to make changes to orders, all changes must come directly from the company who ordered from us. Please keep in mind we do not sell directly to the public, and while we may drop-ship your product directly to you, we are not able to make any changes to orders unless we receive that change from a supplier.

I need to expedite my order, how can I do so?

NuHopeLabs — Wed, 16 May 2018 18:02:33 +0000

Please call your Pharmacy, DME or other supplier to expedite orders. We are unable to make any changes to orders unless we are contacted directly by the supplier.